faq
Here are some of the questions which over the years we have been asked and which we feel might be useful to you. These FAQ’s are regularly updated.

If there are any questions that you may have, which are not covered below, please do not hesitate to contact us at support@mybiz.co.uk

  1. Does Mybusiness Run While Connected To The Internet?
  2. How Can I Print Out What Is On The Screen?
  3. How Can I Run The Software On Separate Machines ?
  4. How Do I Add The New 15% Vat Code Onto The Program?
  5. How Do I Back Up My Data ?
  6. How Do I Change My Company Details In The Program?
  7. How Do I Export My Business Plan
  8. How Do I Fill In A Customer's Details I Had Previously Entered Whilst Raising An Invoice?
  9. How Do I Install Mybusiness
  10. How Do I Pay My Credit Card Bill?
  11. How Do I Replace Or Retrieve My Script File ?
  12. How Do I Uninstall Mybusiness?
  13. How Do I Withdraw Money For Petty Cash Etc Using Mybusiness?
  14. How Should I Put My Sales Into My Business Since I Am A Retailer?
  15. How To Install Mybusiness On My Mac
  16. I Am A Mac User, And When Entering Mybusiness, I Get "mybusiness Is Loading", But Nothing Happens
  17. I Can't Get Past The License Agreement
  18. I Can't Get The Software To Load For The First Time
  19. I Cannot Open The .sit File On My Mac When Trying To Install The Program
  20. I Get A Page That Says 'web Page Unavailable Offline'
  21. I Get A Pop Up Message 'vat Numbers Not Accepted By System / Vat Codes Out Of Date'
  22. I Get A White Screen When Clicking Continue On The Start Up Page
  23. I Get An Error When Downloading The Software From The Downloads Page
  24. I Have A Mac Can I Use My Business?
  25. I Have Lost My Username And Password, How Do I Retrieve Them?
  26. I Have Recentley Moved Computers And Can No Longer Preview Invoices
  27. I'm Getting Alerts Telling Me That Im Connecting To The Internet
  28. Message Displays 'unable To Start Installation, Please Contact Customer Services'
  29. My Data Is Not Saving Upon Exiting The Program
  30. My Program Gets A Java(lax) Error When I Run It On Windows Vista
  31. My Software Used To Run Quite Quick, But Over Time Has Slowed Down Now
  32. Mybusiness Does Not Open When Clicking On The Icon
  33. Mybusiness Suddenly 'freezes' And I Can't Carry On.
  34. The Software Is Asking For A User Name And Password Before I've Entered The Serial Number
  35. What Happens If I Change From Standard To Cash Accounting For Vat During The Year Or Vice Versa?
  36. What If I Want To Record Different Types Of Income, Rather Than Just
  37. When Entering An Invoice The Number Is The Same As The Previous Invoice
  38. When Entering My New Licence, I Get The Message " The New Licence Key Contains Incompatible Data"
  39. When I Install Mybusiness I Can Start To Install Then Nothing Happens?
  40. When Printing My Invoices, I Have A Header And Footer On The Page Which I Do Not Want. How Do I Remove Them?
  41. When Setting Up Mybusiness I Didnt Have My Vat Number. Where Do I Put This Now I Have It
  42. When Trying To Network Mybusiness It Wont Recognise The Username And Password On The Client Pc
Does Mybusiness Run While Connected To The Internet?

You do not need to connect to the Internet when using the MyBusiness package. My Business is a Browser based product, which uses Internet Explorer as a front end. This means that if you choose, you can access the internet from within the MyBusiness software (e.g. to e-mail a contact).

Any alerts to connect to the internet is simply MyBusiness connecting to the server MyBiz creates on your PC and not to the internet. To prevent this from happening Go to Internet Explorer and choose Tools, Connections and Select. Click on the 'Dial whenever a connection is not present' option and press ok.

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How Can I Print Out What Is On The Screen?

If the screen you are viewing is a report and has a Preview button press this to view.

Print from the file menu on the browser bar or you can also choose to export to excel or word and print in the usual way.

You can also highlight and select all information then using the file option to print selection.

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How Can I Run The Software On Separate Machines ?
run-on-separte-computers.pdf
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How Do I Add The New 15% Vat Code Onto The Program?
Please click on the file. This runs through setting up the new VAT code
adding-the-new-vat-code.pdf
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How Do I Back Up My Data ?

backing-up.pdf
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How Do I Change My Company Details In The Program?
Please go to Preferences-Admin-Company Profile. You can then change the company details from here
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How Do I Export My Business Plan
Please Follow the steps in the File below
exporting_business_plan.pdf
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How Do I Fill In A Customer's Details I Had Previously Entered Whilst Raising An Invoice?

If you want to add further details you need to select the contact from the contacts menu. Enter the remaining information using the 'Add New' buttons and then press Save.

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How Do I Install Mybusiness
Please follow the instructions listed in this file
installation-guide.pdf
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How Do I Pay My Credit Card Bill?

Set-up the credit card company as a supplier in the Contacts area.

Use the pay cash out facility on the books home page selecting the credit card company as the contact. Pay the amount of the bill.

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How Do I Replace Or Retrieve My Script File ?
my-script-file.pdf
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How Do I Uninstall Mybusiness?
uninstall.pdf
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How Do I Withdraw Money For Petty Cash Etc Using Mybusiness?

The petty cash account should be treated like your other bank accounts, and set up accordingly. This is a virtual account.

Use the paying money out option on the books home page. Pay money out of the main account to cash. Then use the money in section of the books home page to pay money into the petty cash account. Pay money out from the petty cash account by using the money out section on the books home page. Choose the petty cash account.

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How Should I Put My Sales Into My Business Since I Am A Retailer?

This depends upon how many items you sell in each day and whether you record sales of different items with different VAT Codes.

You can put the day’s takings in as a single item. This is fine if there is no VAT, or all items have the same VAT rate. You may be on a flat rate or VAT Retail Scheme.

If you have various items you can set up categories for each e.g. cigarettes, sweets or magazines. Then pay in takings under these categories. (See Q2 to set up categories).

Put each sale in separately if you only have a few “large item” sales each day.

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How To Install Mybusiness On My Mac
mac-installation.pdf
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I Am A Mac User, And When Entering Mybusiness, I Get "mybusiness Is Loading", But Nothing Happens
This is because you are using the program in Safari. Please use Internet Explorer to run the program. If you have not got Internet Explorer on your Mac, you can download it here
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I Can't Get Past The License Agreement
Cause: Computer Hardware Acceleration
Please click and download the above zip file. This will walk you through fixing the problem
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I Can't Get The Software To Load For The First Time
Cause: Firewall configuration
software-launch.pdf
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I Cannot Open The .sit File On My Mac When Trying To Install The Program
To open this file you will need to install a program called "Stuffit Expander". There is a free download of the program available here
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I Get A Page That Says 'web Page Unavailable Offline'
Cause: Internet Explorer thinks that the software is a web page
page-unavailable.pdf
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I Get A Pop Up Message 'vat Numbers Not Accepted By System / Vat Codes Out Of Date'
Causes: Software contains a validation check which only allows valid numbers to be entered onto the system.
vat-error.pdf
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I Get A White Screen When Clicking Continue On The Start Up Page
This is due to corruption on the script file which is caused by the program not being properly shut down. In order to fix this problem you will need to fill in a support query and attach you script file for repair
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I Get An Error When Downloading The Software From The Downloads Page
To overcome this problem, you must click save as. Then select to save in the Hard disk of the computer, and then run the setup from there when the download is finished
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I Have A Mac Can I Use My Business?

MyBusiness is a browser-based application. You will need to run the program in internet explorer. The installation file is located on the root of the CD – named setup.sit. This is a compressed image of the actual product installer.

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I Have Lost My Username And Password, How Do I Retrieve Them?

To retrieve your username and password, you must send in your script file to support and they will retrieve them for you

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I Have Recentley Moved Computers And Can No Longer Preview Invoices

To fix this problem you will need to go into your old computer, and retrieve the Web Apps folder from the Program File. Then replace the corresponding folder on the new computer. You will now be able to preview all invoices

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I'm Getting Alerts Telling Me That Im Connecting To The Internet
Cause: MyBusiness is trying to connect to the server
internet-connection.pdf
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Message Displays 'unable To Start Installation, Please Contact Customer Services'
Causes: A second CD ROM drive letter of some description is attached to the PC
startup-message.pdf
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My Data Is Not Saving Upon Exiting The Program
This is due to there being more than one script file located on the computer or incorrect permissions on the program folder. Please follow the instructions in the below file. If this does not work then please email support@mybiz.co.uk and a technician will be able to remove the appropriate files which are causing the problem
not_saving.pdf
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My Program Gets A Java(lax) Error When I Run It On Windows Vista
You will need to change you program to run in compatibility mode for windows Xp Service Pack 2. In order to do this please follow the Vista installation guide in the download section of the website.
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My Software Used To Run Quite Quick, But Over Time Has Slowed Down Now
This can be made quicker. Please contact support who can quickly help fix this for you
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Mybusiness Does Not Open When Clicking On The Icon
This is due to the script file being named incorrectly, or there being more than one script file present in the Data folder. Please contact support via the Support Query page and we will assist you in fixing this
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Mybusiness Suddenly 'freezes' And I Can't Carry On.

'Refresh' the page you are in by pressing the key F5 or pressing the Refresh button in the top browser bar.

Do not use the back or forward buttons on the browser tool bar. Always use the option from the program. E.g. save, cancel, and continue.

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The Software Is Asking For A User Name And Password Before I've Entered The Serial Number
Username & Password walkthrough

The User.chf file has not installed properly. Please click on the link above. If this does not work, please dowload a new script file here and replace the old mybiz.script file in data folder with the downloaded new script file. The data folder is located in C;\ProgramFiles\MyBusiness\Data. If this still does not correct the problem, please Contact Support
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What Happens If I Change From Standard To Cash Accounting For Vat During The Year Or Vice Versa?

Decide on the date you will be making the changeover. On that date save your cashbook and VAT summary report to a memorable folder/area in your computer.

Go to the Books home page and select Preferences and select the relevant type of VAT accounting. Ensure you talk this through with your accountant.

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What If I Want To Record Different Types Of Income, Rather Than Just

We recommend that you set-up sub-categories for all your relevant Income and Expense lines.

For example, if you are a retailer you may wish to record sales of different products e.g. books, videos etc.

You can do this within the Books area by selecting Income and Expense categories. Select 'add' against the relevant category.

Remember to select the right category each time a transaction takes place.

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When Entering An Invoice The Number Is The Same As The Previous Invoice
This is due to you running an older version of the program. Download and install the latest update from our download section and this will resolve the problem
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When Entering My New Licence, I Get The Message " The New Licence Key Contains Incompatible Data"
This is due to some characters being mixed up. First try to copy and paste the new licence key into the program. If this does not work then please contact support
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When I Install Mybusiness I Can Start To Install Then Nothing Happens?

This occurs when the setup.exe (the icon looks like a blue computer) tries to install. This is due to a pop up blocker, firewall or both. You need to allow the exe to run by allowing it in you firewall and blocker security settings.

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When Printing My Invoices, I Have A Header And Footer On The Page Which I Do Not Want. How Do I Remove Them?
Please click file on the top of your browser, and then go to page setup. Then in the header and footer section, please make sure that this is selected as empty. This will then remove the header and footer from the invoices
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When Setting Up Mybusiness I Didnt Have My Vat Number. Where Do I Put This Now I Have It
You will need to go into the books categorie, then select preferences at the top right hand corner of the screen, and then enter it into the settings there, making sure after you have done this to go back and adjust the VAT on transactions you made before entering the VAT number
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When Trying To Network Mybusiness It Wont Recognise The Username And Password On The Client Pc
This is due to the script file not creating the username correctly, You will need to fill in and attach your script file to a support query, then send it to support
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